Utility Company Identifies $22 Million in Annual Savings Through Field Service Time Studies

Client Profile
A large utility company wanted to improve efficiency and consistency in its field service operations while maintaining safety standards.

Challenge
Significant variation existed in work processes across field service technicians and front-line managers. The company needed to identify best practices and opportunities to increase efficiency without compromising safety.

Approach
CapRock conducted time and motion studies by riding along with field service technicians and managers, combined with data collection, process observation, and management feedback.

Results - Identified opportunities for a 15% efficiency increase for managers and 25% efficiency gains for field service technicians - Documented and communicated best practices across the organization - Uncovered potential annual savings of $22 million through the elimination of wasted steps and extra processing

Key Outcome
Objective time study data enabled the utility to standardize processes and capture substantial efficiency and cost improvements while preserving safety performance.